Returns, Refunds, Replacements & Cancellations Policy

Last Updated: August 1, 2026

At NutritionCart, we are committed to delivering genuine, quality products in good condition. This Returns, Refunds, Replacements & Cancellations Policy (“Policy”) explains the terms and process applicable to purchases made through NutritionCart (“Website”).

The Website, https://nutritioncart.in/, is owned and operated by OP Venture, a partnership firm registered under the Indian Partnership Act, 1932, having its registered office at: South West Delhi, New Delhi – India

This Policy forms part of and should be read together with our Terms of Use, Privacy Policy and other applicable policies published on the Website.

Nothing in this Policy is intended to limit or exclude any rights or remedies available to consumers under applicable law.

For assistance, please contact us at support@nutritioncart.in or through our Contact Us page.

1. Return & Replacement Eligibility

You may request a return or replacement within 7 calendar days from the date of delivery, subject to the terms and conditions of this Policy and applicable law.

For products received in a damaged, defective, incorrect, expired, tampered or incomplete condition, including missing products or partial delivery, you should notify us within 24 hours of delivery so that we can investigate and resolve the issue promptly.

All return and replacement requests are subject to verification and, where applicable, a Quality Check (“QC”).

1.1 Conditions for Return

Unless otherwise specified for a particular product, the product should:

• Be unused and in its original condition;
• Be returned with its original packaging, labels, seals, tags, manuals, warranty cards and accessories, wherever applicable;
• Match the product originally delivered to you;
• Not have been damaged due to misuse, improper storage, negligence or handling after delivery; and
• Be returned within the applicable return period.

Additional conditions may apply depending on the product category.

2. Damaged, Defective, Incorrect, Expired or Incomplete Products

If you receive a product that is:

• Damaged;
• Defective;
• Different from the product ordered;
• Expired;
• Tampered with; or
• Missing one or more items,

please contact us within 24 hours of delivery.

We may request photographs or videos showing:

• The product;
• Product packaging;
• Shipping label;
• Batch/lot number and expiry date, where applicable; and
• The damage, defect or discrepancy.

This information may be required to verify the issue and coordinate the appropriate resolution.

Following verification, NutritionCart may provide an eligible replacement or refund, depending on the circumstances, product availability and applicable law.

3. Wrong Product Delivered

If you receive a product different from the product ordered, please notify us within 24 hours of delivery.

Once the issue is verified, we will arrange the return/pickup of the incorrect product, where applicable.

Replacement

Where a replacement is available, the correct product may be dispatched after the applicable verification and pickup process.

Refund

Where a refund is applicable or replacement is unavailable, the eligible amount will be refunded in accordance with Section 7 of this Policy.

For incorrect-product cases, the applicable refund or replacement process will proceed after the incorrect product has been successfully picked up/returned and the required verification has been completed, subject to applicable law.

4. Change of Mind / Wrong Product Ordered

Returns for non-defective products due to reasons such as:

• “Ordered the wrong product”;
• “No longer required”;
• “Changed my mind”;
• “Ordered by mistake”; or
• Personal preference,

are generally not eligible for return or refund, particularly where the product is a consumable or nutrition product.

However, NutritionCart may, at its discretion, consider such requests on a case-by-case basis where operationally feasible and legally permissible.

Any approved return under this category may be subject to additional conditions, including product condition, packaging, return shipping or other applicable charges, where permitted by law.

5. Non-Returnable / Non-Eligible Situations

Subject to applicable consumer rights and law, a return or replacement may not be accepted where:

• The product has been used, opened or consumed without a valid product-related issue;
• The product has been damaged after delivery due to misuse, improper handling or storage;
• The original packaging, seals, labels or accessories are missing where their return is required;
• The product returned is different from the product originally delivered;
• The return request is raised after the applicable return period;
• The product has been altered, modified or tampered with after delivery;
• The issue is caused by improper storage contrary to the manufacturer's instructions; or
• The request otherwise does not meet the eligibility requirements of this Policy.

This section does not affect any statutory consumer rights that cannot legally be excluded.

6. Nutrition & Consumable Products

NutritionCart sells products that may include nutritional supplements, health foods, beverages and other consumable products.

Because of the nature of such products, opened or consumed products generally cannot be accepted for return unless the issue relates to a qualifying circumstance such as:

• Incorrect product delivered;
• Damaged product;
• Defective product;
• Expired product;
• Tampered product; or
• Another circumstance covered by applicable law.

Customers should follow the storage and handling instructions provided by the manufacturer.

Where applicable, batch numbers, expiry dates, seals, packaging and other product information may be checked during the verification process.

7. Return, Pickup & Quality Check Process

Once a return or replacement request is submitted:

Step 1 – Request Submission

The customer raises the request through My Orders, the Contact Us page or by contacting support@nutritioncart.in.

Step 2 – Initial Verification

Our team may review the order details, photographs/videos and other information provided by the customer.

Step 3 – Pickup

Where a physical return is required, NutritionCart or its logistics partner may arrange a pickup from the delivery address.

Step 4 – Quality Check

The returned product may undergo a Quality Check to verify the reported issue and confirm that the returned product corresponds to the product originally shipped.

Step 5 – Resolution

After successful verification, the eligible replacement or refund will be processed in accordance with this Policy.

Submission of a return request does not by itself constitute approval of the return or refund.

8. Refund Policy

Where a refund is approved, the refund will be processed according to the applicable payment method.

8.1 Online Payments

For payments made through credit card, debit card, UPI, net banking, wallets or other online payment methods, approved refunds will generally be initiated to the original payment method within 7 business days after approval.

Once initiated, the payment provider or bank may require an additional 2–3 business days or such other period as may be applicable for the amount to appear in your account.

Actual timelines may vary depending on the payment service provider, bank or payment method.

8.2 Cash on Delivery (COD)

For eligible COD orders, refunds may be processed through bank transfer or another legally permissible method after the customer provides the required details.

The bank account details provided must belong to the eligible customer/order holder.

Refunds will not ordinarily be processed to unrelated third-party accounts.

9. Refund for Incorrect, Damaged or Defective Products

Where an incorrect, damaged, defective, expired or incomplete product is verified and a refund is approved:

• The applicable product amount will be refunded in accordance with this Policy and applicable law.
• Where the entire order is eligible for refund, the applicable amount for the affected order may be refunded.
• Where only part of an order is affected, the refund may be limited to the eligible affected product(s).

The final refund amount may depend on the circumstances of the case, the products affected and applicable law.

10. Replacement Policy

Where a replacement is approved:

• Replacement is subject to product availability.
• The incorrect/damaged/defective product may need to be picked up before the replacement is dispatched, depending on the circumstances.
• If the replacement product is unavailable, NutritionCart may provide an eligible refund or another appropriate resolution, subject to applicable law.
• Replacement products are subject to applicable verification and fulfilment conditions.

For an incorrect product delivered by NutritionCart, the customer will not ordinarily be required to bear the cost of returning the incorrect product.

11. Cancellation Policy

11.1 Cancellation by Customer

You may request cancellation of an order before it has been shipped, where the cancellation option is available.

To request cancellation:

1. Log in to your NutritionCart account.
2. Go to My Orders.
3. Select the relevant order.
4. Select Cancel Order, where available.

Once an order has been shipped, cancellation may no longer be available.

If an order has already been shipped, you may contact our support team for assistance. Any resulting refund or return will be handled in accordance with the applicable provisions of this Policy and applicable law.

11.2 Cancellation by NutritionCart

NutritionCart may cancel an order, fully or partially, in circumstances including:

• Product unavailability;
• Inventory limitations;
• Pricing or listing errors;
• Incorrect or incomplete product information;
• Ordered quantity exceeding available stock;
• Suspected fraudulent or unauthorized transactions;
• Technical or operational errors; or
• Circumstances beyond our reasonable control.

If NutritionCart cancels an order for which payment has already been received, the eligible amount will be refunded in accordance with the applicable refund process.

12. Delivery Refusal / Undelivered Orders

Customers are requested to accept orders placed through the Website.

If an order is repeatedly refused, rejected or remains undelivered due to circumstances attributable to the customer, any refund or re-delivery will be handled based on the circumstances of the order and applicable law.

NutritionCart reserves the right to review repeated delivery refusals as potential misuse of the platform.

13. Fraudulent or Abusive Returns

NutritionCart aims to maintain a fair return and refund process for all customers.

We reserve the right, subject to applicable law, to investigate and take appropriate action where we reasonably believe that the return, refund, replacement or cancellation process is being misused.

Examples may include:

• Repeated or excessive return requests;
• False claims regarding damaged, missing or incorrect products;
• Returning a different product from the one delivered;
• Manipulation or removal of product labels, seals or packaging;
• Repeated refusal of deliveries;
• Fraudulent refund claims; or
• Any other activity intended to obtain an improper benefit.

Where appropriate and legally permissible, NutritionCart may restrict or suspend account functionality or decline requests that do not meet the requirements of this Policy.

14. Customer Responsibilities

Customers are expected to:

• Provide accurate delivery and contact information;
• Inspect the package and product upon delivery;
• Report damaged, incorrect, expired or incomplete products promptly;
• Provide accurate information while raising a return/refund request;
• Preserve the product and packaging until the matter is resolved;
• Follow applicable storage instructions for nutrition and consumable products; and
• Cooperate with the verification and pickup process.

15. Policy Exceptions

Certain products may have specific return, replacement or refund conditions due to their nature, manufacturer requirements, hygiene considerations, safety requirements or other applicable restrictions.

Where a product has a specific return or replacement condition displayed on its product page or communicated at the time of purchase, that condition may apply in addition to this Policy, subject to applicable law.

16. Consumer Rights

Nothing contained in this Policy is intended to:

• Exclude or restrict any consumer right that cannot legally be excluded;
• Limit remedies available under applicable Indian consumer protection laws; or
• Prevent a customer from exercising any statutory right or remedy available under applicable law.

Where applicable law provides a customer with a right or remedy that is more favourable than the terms of this Policy, the applicable law will prevail to the extent required.

17. Changes to This Policy

NutritionCart may update or modify this Policy from time to time to reflect changes in our business practices, products, services, technology or applicable laws.

The updated Policy will be published on the Website with the revised “Last Updated” date.

18. Contact Us

For questions, return requests, replacement requests, refund-related queries or cancellation assistance, please contact:

OP Venture – NutritionCart

Email: support@nutritioncart.in
Website: https://nutritioncart.in/

When contacting us, please provide your order number, registered contact details and relevant information regarding the issue so that our support team can assist you efficiently.

19. Governing Law & Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection laws and other mandatory legal provisions.

Any dispute arising in connection with this Policy shall be subject to the jurisdiction of the competent courts in New Delhi, India, to the extent permitted under applicable law.

By placing an order through NutritionCart, you acknowledge that you have read and understood this Policy.